Client Success - SEM Manager (Google Ads)

Job description

Hi there! We’re growing the Client Success team in our Madrid office and you can be a part of that journey. Are you looking for an adventure – one with big responsibility? Would you be running your own company if you had the funds? Then you might be ready to become part of the team that drives OrbitalAds sky-high – worldwide.

Who are we? We’re OrbitalAds – a diverse team of passionate problem-solvers, working hard to save money for all companies running digital advertisement through the power of a smart machine learning and natural language processing-driven algorithm that we packaged into a cool product.

As a Customer Success, you’ll work closely with our Sales, Marketing and Product teams, and you’ll improve the scalable SaaS sales process. We don’t micromanage – we’re looking for an independent, flexible problem solver to join our best-in-class sales team.


Your main responsibilities will be:

  • Excel customer relationship, manage their expectations and keep clients happy

  • Have a complete and deep understanding of AdWords campaigns and keeps up-to-date on product launches

  • Manage and configure a client support tool like Intercom

  • Explain product features to assigned customers

  • Monitor daily results and improve KPIs performance

  • Create ad hoc reporting and perform data analysis

  • Attend to meeting and present Product performance for the assigned accounts

Required skills and experience:

  • 2 years of experience managing client accounts.

  • Passion for online marketing. Up to date with the latest trends and best practices in performance marketing (SEM).

  • Degree level qualification in Economics, Business, Finance, Maths, Engineering is a plus.

  • Fluent in English. Additional languages will be a plus.

  • Experience with Google products (Adwords, GA, GTM...)

  • Analytical mindset: You enjoy working with data and are comfortable with math and statistical analysis.

  • Good communication skills and team player, able to work with an international team.

  • Able to handle different projects and manage several accounts at the same time.

  • Humble, hard-working, proactive and goal-oriented.

  • Able to prioritize and meet weekly deadlines.

  • Able to work independently and as part of a team.

  • Ability to talk and manage tasks with Product and Business teams.

  • Flexible, open-minded, dynamic and fun.

You will also be a good fit if you are a team player with a strong “can do” attitude and you are willing to give your all to make this adventure a success!

What you can get from us:

  • You’ll receive a competitive salary based on your proven experience and merits.

  • You’ll be part of the very first batch of employees in our dynamic and high-growing startup that is revolutionizing the way that digital marketing campaigns are optimized.

  • You’ll have the opportunity of helping create the products and articulate the Go To Market Strategy on a global basis.

  • Flexible Schedule to organize your own time under the natural constraints of business.

  • Employment Reference Program.

  • Flexible compensation like transport, restaurant, and kindergarten tickets.

  • Medical insurance once you pass the six month.